Policies, terms and privacy
Everything you need to know about booking, cancellations, payments, and how I handle your information — written plainly, without the legalese.
These policies exist to protect your time, my time, and the integrity of the experience I've built here. I keep this space calm, private, and running on schedule — and these guidelines are how that's made possible. If you ever have a question about anything here, just reach out directly. I'm always happy to talk through it.
— Kristen Hansen, Licensed Esthetician & Owner
Section 01
Booking Policy
How to book
All appointments are booked online through Fresha or by calling/texting (201) 846-7854 during studio hours. Walk-ins are not accepted.
Confirmation
Automated booking confirmation is sent via email and/or text at time of booking. Contact me immediately if anything looks incorrect.
Appointment reminders
Automated reminders are sent 48 and 24 hours before your appointment via Fresha. You are responsible for managing your schedule regardless of whether a reminder is received.
New client appointments
New clients are strongly encouraged to begin with a New Client Clinical Facial ($215, 75 min) or standalone New Client Consultation ($90, 30 min) before advanced treatments.
Minors (under 18)
Clients under 18 must have a parent or legal guardian present for all first-time appointments. Guardian must sign intake and consent form. Ongoing appointments may proceed without guardian once consent is on file, at my discretion.
Section 02
Cancellation Policy
Because The Skin Tune is a private, one-on-one studio with limited daily availability, cancellations directly impact my schedule and the ability to serve other clients.
Cancellation notice required
Minimum 24 hours advance notice required for all cancellations or reschedules.
| Notice Given | Fee Applied | How to Cancel |
|---|---|---|
| 24+ hours in advance | No fee | Cancel via Fresha app or confirmation email link |
| Less than 24 hours | 50% of service price | Call or text (201) 846-7854 |
| Same-day cancellation | 50%–100% of service price | Call or text immediately |
| No-show (no contact) | 100% of service price | See Section 4 |
How to cancel
- Online via your Fresha booking link (fastest)
- Call or text (201) 846-7854 during studio hours
- Email contact@theskintune.com (for advance notice only — not for same-day)
Rescheduling
May reschedule once at no charge with 24+ hours notice. Repeated rescheduling (3 or more times) may result in a deposit requirement for future bookings.
Illness & emergency exceptions
Legitimate illness-related cancellations will not be penalized. Contact me as early as possible.
Section 03
Late Arrival Policy
Appointments begin and end on time. Late arrivals shorten your service time — not the next client's.
Grace period
Up to 10 minutes may be available depending on the day's schedule. Call or text if running late.
| Arrival Time | What Happens |
|---|---|
| On time | Full service as booked |
| Up to 10 minutes late | Service may be shortened to fit remaining time; full price charged |
| More than 10–15 minutes late | Appointment may need to be rescheduled; late cancellation fee may apply |
Section 04
No-Show Policy
A no-show is missing your appointment without any prior notice. No-shows are charged 100% of the scheduled service price.
After a no-show
- A no-show fee will be charged to the card on file or invoiced directly
- Future appointments will require a deposit equal to 50% of the service price at the time of booking
- Two or more no-shows may result in suspension of booking privileges
If something beyond your control prevented you from contacting me, please reach out as soon as possible and I will review on a case-by-case basis.
Section 05
Payment Policy
Accepted forms of payment
- All major credit cards (Visa, Mastercard, Amex, Discover)
- Debit cards with Visa or Mastercard logo
- Apple Pay and Google Pay
- The Skin Tune Gift Cards (purchased through Fresha)
- Cash (exact amount preferred)
When payment is due
Payment is collected at the time of service upon checkout.
Deposits
Deposits may be required for:
- New clients booking advanced treatments
- Clients with a history of late cancellations or no-shows
- Group bookings or event packages
- Bridal and wedding day makeup appointments
Deposits are applied toward the service price. Non-refundable for same-day cancellations or no-shows.
Gratuity
Not expected or required, but appreciated. The kindest thing you can do is refer a friend and leave a Google review.
Packages & series
Prepaid series are non-transferable. May not be shared between clients. Unused sessions in a series do not expire within 12 months of purchase but cannot be refunded after 30 days.
Section 06
Refund Policy
Services
All completed treatments are non-refundable. If you have concerns about results, contact me within 5 days of your appointment. I will determine if a complimentary follow-up or adjustment is appropriate.
Products
GlyMed Plus products may be exchanged within 14 days of purchase if:
- The product is unopened and in original condition
- You have experienced an allergic reaction or skin sensitivity (partial exchange considered for opened product)
Products cannot be returned after 14 days or if significantly used.
Gift cards
Non-refundable. Do not expire. May be used toward any service or retail product.
Prepaid series & packages
Refundable within 30 days of purchase for unused sessions, minus a 10% administrative fee. After 30 days, unused sessions may be credited toward other services but are not eligible for cash refund.
Section 07
Health & Safety
Intake form & informed consent
All new clients complete a health intake form and sign an informed consent agreement before any treatment. Existing clients notify me of any changes at the start of each appointment.
Medical contraindications
Please disclose:
- Current or recent use of Accutane — minimum 6 months post-use required for most treatments
- Blood-thinning medications
- Active skin conditions (eczema, psoriasis, rosacea, open wounds)
- Recent cosmetic procedures, injections, or laser treatments
- History of keloid scarring
- Autoimmune conditions affecting the skin
- Active cold sores or herpes simplex around the treatment area
- Pregnancy (see below)
Pregnancy
I accommodate pregnant clients with modifications. Chemical peels, advanced retinol applications, and some electrical modalities are not performed during pregnancy. Please notify me at booking.
Illness policy
Reschedule if you have:
- Active fever or flu-like symptoms
- COVID-19 positive test or known exposure within 5 days
- Contagious skin conditions (impetigo, active cold sores, ringworm)
- Conjunctivitis
- Any illness where you would not want someone working closely near your face
Late cancellations due to illness will not be charged a fee.
Studio hygiene
All tools, surfaces, and linens are sanitized or replaced between every client. Disposable items used wherever possible. I follow all NJ State Board of Cosmetology guidelines.
Section 08
Right to Refuse Service
The Skin Tune reserves the right to refuse or discontinue service for:
- A contraindication that makes the requested service unsafe
- Incomplete or inaccurate health intake information
- Disrespectful, threatening, or inappropriate behavior
- Intoxication or impairment at the time of appointment
- Failure to comply with health and safety policies
- A pattern of no-shows, repeated last-minute cancellations, or chargebacks
Section 09
Terms & Conditions
Service agreement
Kristen Hansen, operating as The Skin Tune LLC, provides professional esthetic services in accordance with New Jersey state licensing requirements. By booking, you confirm that you have disclosed all relevant health information and agree to receive the services as described.
Results disclaimer
Skincare results vary by individual. The Skin Tune does not guarantee specific outcomes. I will provide honest, realistic guidance — not promises.
Photography & social media
The Skin Tune may request permission to photograph or document treatment results for educational or marketing purposes.
- Optional — you may decline at any time
- Consent-based — a separate consent form is required
- Identifiable photos will only be published with your explicit written consent
If you tag The Skin Tune on social media in publicly posted photos, you grant permission for those images to be reshared on The Skin Tune's social channels.
Chargebacks & disputes
Contact contact@theskintune.com before initiating a chargeback. Unjustified chargebacks may result in termination of the client relationship and referral to collections.
Limitation of liability
Liability is limited to the cost of the service rendered. The Skin Tune is not liable for adverse reactions due to undisclosed health information or failure to follow pre/post care instructions.
Changes to these terms
The Skin Tune reserves the right to update these terms at any time. Continued use of services constitutes acceptance of current terms.
Governing law
Governed by the laws of the State of New Jersey. Disputes subject to the jurisdiction of Bergen County, NJ.
Section 10
Privacy Policy
Your privacy matters. I do not sell your data. I do not spam you.
What information I collect
- Booking information: name, email, phone, appointment history
- Health intake information: medical history, medications, allergies, skin concerns — for safe treatment delivery only
- Payment information: processed securely through Fresha's PCI-compliant system; The Skin Tune does not store raw card numbers
- Email address: collected via newsletter sign-up, booking, or skin quiz — opt-in only
- Website usage data: anonymous analytics via Google Analytics
How I use your information
- To book, confirm, and manage appointments
- To deliver safe treatments based on health information
- To send appointment reminders, confirmations, and follow-up care instructions
- To send marketing emails — only if opted in; unsubscribe anytime
- To improve my services and website experience
Who I share your information with
I never sell your data. Service providers used:
- Fresha — booking, scheduling, payments
- Klaviyo — email marketing (opted-in subscribers only)
- Google Analytics — anonymous website analytics
- Bergen Computer Solutions — website hosting and development
Health records
Retained for minimum 3 years per professional esthetics practice standards. Stored securely. Never shared with third parties without your consent except as required by law.
Your rights
- Request a copy of personal information I hold
- Request correction of inaccurate information
- Request deletion of personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for photography or data use at any time
To exercise rights: email contact@theskintune.com
Data security
HTTPS encryption. Booking and payment data processed through Fresha's secure, PCI-compliant infrastructure.
Children's privacy
Does not knowingly collect information from children under 13 without verifiable parental consent. Teen client intake forms completed by parent or guardian.
Section 12
Contact us
If you have any questions about these policies, your rights, or how your information is handled, please reach out directly.
Phone / Text
Studio Address
19 Spear Rd, Suite 206
Ramsey, NJ 07446
Business Entity
The Skin Tune LLC
Ramsey, New Jersey